Seniors' Services 2015-2018 Strategic Plan

The 2015-2018 Seniors' Services Strategic Plan links the priorities of The Region of Waterloo, the Community Services Department and Seniors' Services Division with the priorities and directions of the Ministry of Health and  Long Term Care (MOHLTC), the Waterloo Wellington Local Health Integration Network (WW LHIN) and most importantly those of staff, residents, tenants, clients, families, volunteers and other stakeholders.

The plan sets priorities and provides us with a guide for our work until the end of 2018. Using the principle of "Nothing about me without me", the plan takes a person-centred approach to seniors' services and was developed with considerable consultation with all involved parties.

2015-2018 Strategic Plan


For more information on the Seniors' Services 2015-2018 Strategic Plan or to provide feedback, please contact Connie Lacy, Director, Seniors' Services at 519-893-8494 extension 6310 or by email: