Waterloo Region Housing
General Inquiry
235 King St. E., 6th Floor Kitchener, Ontario N2G 4N5

Phone: 519-575-4800
TTY: 519-575-4608
Fax: 519-893-8447

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Waterloo Region Housing

Waterloo Region Housing manages more than 2,700 affordable rental housing units owned by the Region of Waterloo.

These affordable rental housing units are located in Cambridge, Kitchener, Waterloo, Woolwich, Wellesley and Wilmot, and include:

  • low-rise apartment buildings
  • high-rise apartment buildings
  • townhouses
  • semi-detached
  • single family homes

Units range in size and some are accessible for individuals with disabilities.

The 132 Regionally-owned units previous owned by Region of Waterloo Community Housing Inc.(ROWCHI) were transferred to Waterloo Region Housing effective January 2012, as a means of achieving substantial savings in financing.

ROWCHI continues to exist as a corporation wholly owned by the Region of Waterloo and its administration continues to be overseen by the Region's Commissioner of Planning, Housing and Community Services.

Are you a Waterloo Region Housing tenant?

A number of policies apply ONLY to Waterloo Region Housing tenants. These policies have been created so all of our tenants can enjoy a safe and healthy home.

Waterloo Region Housing Policies

Waterloo Region Housing Publications

Waterloo Region Housing has some helpful booklets that give tenants information on moving in, rent, tenants' rights and responsibilities, emergency contact numbers and community resources:

Maintenance Emergencies

If you have no electricity, a sewer back-up, water flooding, or major property damage, please call 519-575-4800 and follow the directions to place an emergency request. You may be asked to leave a message on the emergency line; please leave a message with the necessary details and someone will call you back as soon as possible.

Office Hours: Monday to Friday, 8:30 a.m. to 4:30 p.m.

After Office Hours: If you have a maintenance emergency after regular office hours, call 519-575-4800 and your call will be answered by the Waterloo Region's After Hours Dispatch Service.



Do you think you have bedbugs? Or do you want to know more about them?

Note: Please DO NOT attempt to control bedbugs yourself!

Waterloo Region Housing considers bedbugs to be a serious maintenance issue that requires immediate attention. If you think you have bedbugs, contact Waterloo Region Housing at 519-575-4800 immediately.

For more information about bed bugs, please view our:


What's Up newsletter

Waterloo Region Housing produces the What's Up newsletter to tell tenants what is happening in their community:


Do you want to apply for Waterloo Region Housing?

To apply for Waterloo Region Housing and/or other Community Housing in Waterloo Region, please visit our Apply for Housing page, or call 519-575-4833.