Waterloo Region Housing
General Inquiry
235 King St. E., 6th Floor Kitchener, Ontario N2G 4N5

Phone: 519-575-4800
TTY: 519-575-4608
Fax: 519-893-8447

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Waterloo Region Housing

Waterloo Region Housing manages more than 2,700 affordable rental housing units owned by the Region of Waterloo.

These affordable rental housing units are located in Cambridge, Kitchener, Waterloo, Woolwich, Wellesley and Wilmot, and include:

  • low-rise apartment buildings
  • high-rise apartment buildings
  • townhouses
  • semi-detached
  • single family homes

Units range in size and some are accessible for individuals with disabilities.

Developing a Master Plan 

Since the spring of 2017, the Region has been in the process of creating a 20 year Master Plan for WRH. The intent and purpose of the Master Plan is to provide a vision and roadmap for how WRH will address the growing need for more affordable housing in Waterloo Region, improve tenant quality of life and become more financially and environmentally sustainable.

To help inform the content of the Master Plan, staff from Tim Welch Consulting and GLPi facilitated a wide range of consultations with WRH stakeholders. These stakeholders included WRH tenants, elected officials and staff from the Region and area municipalities, community groups, community housing providers and private market housing developers. The processes used to obtain feedback from stakeholders included focus groups, individual interviews, paper and electronic surveys and feedback via e-mail.

The "What We Heard" document provides a summary of those consultations. The summary provides information on a number of key themes including:

  • stakeholders knowledge and familiarity of WRH;
  • perceived strengths and weaknesses of WRH;
  • benefits of the Region being a housing provider;
  • key issues and trends within Waterloo Region;
  • future vision and roles for WRH;
  • future role for ROWCHI; and
  • other key issues within WRH and related to community housing in general.

This summary is being distributed to stakeholders like yourself to ensure that a) the issues you identified in the consultations as being important were included and b) allow you to add any additional information you feel is missing and should be included in the summary to help inform the Master Plan.

If you have any comments please forward them to Joshua Warkentin (planner from TWC) at or by phone at 519-624-9271 x233. Responses must be sent to Joshua by the end of January.

Are you a Waterloo Region Housing tenant?

A number of policies apply ONLY to Waterloo Region Housing tenants. These policies have been created so all of our tenants can enjoy a safe and healthy home.

Waterloo Region Housing Policies

Waterloo Region Housing Publications

Waterloo Region Housing has some helpful booklets that give tenants information on moving in, rent, tenants' rights and responsibilities, emergency contact numbers and community resources:

Maintenance Emergencies

If you have no electricity, a sewer back-up, water flooding, or major property damage, please call 519-575-4800 and follow the directions to place an emergency request. You may be asked to leave a message on the emergency line; please leave a message with the necessary details and someone will call you back as soon as possible.

Office Hours: Monday to Friday, 8:30 a.m. to 4:30 p.m.

After Office Hours: If you have a maintenance emergency after regular office hours, call 519-575-4800 and your call will be answered by the Waterloo Region's After Hours Dispatch Service.



Do you think you have bedbugs? Or do you want to know more about them?

Note: Please DO NOT attempt to control bedbugs yourself!

Waterloo Region Housing considers bedbugs to be a serious maintenance issue that requires immediate attention. If you think you have bedbugs, contact Waterloo Region Housing at 519-575-4800 immediately.

For more information about bed bugs, please view our:


What's Up newsletter

Waterloo Region Housing produces the What's Up newsletter to tell tenants what is happening in their community:


Do you want to apply for Waterloo Region Housing?

To apply for Waterloo Region Housing and/or other Community Housing in Waterloo Region, please visit our Apply for Housing page, or call 519-575-4833.