Financial Assistance
99 Regina St. S.
Waterloo, Ontario
N2J 4G6

Phone: 519-883-2100
TTY: 519-575-4608
Fax: 519-883-2331

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Financial Supports

To apply for financial assistance (Ontario Works) call 519-883-2100 or apply online.  

Financial assistance may include

  • Funds to cover food, shelter, clothing and other household items
  • Monthly Ontario Drug Benefits card to cover the cost of prescribed medications
  • Other benefits
  • Emergency assistance

You may be able to get financial assistance if:

  • You are a resident of Ontario
  • Your status in Canada is verified
  • Your income does not exceed the total allowable income amount
  • Your assets do not exceed the prescribed limits
  • If you are living with your parents, you have a dependent or you are not financially independent
  • You are not a single person currently subject to a period of ineligibility
  • You are not a single person incarcerated full time
  • You are not a single person less than 16 years old without dependents
  • You are not a single person without dependents who is receiving a loan under the Ministry of Colleges and Universities Act or the Canada Student Loan Act

While receiving financial assistance, you may request the following benefits:

  • Finances to start a job or training
  • Medical travel and transportation
  • Eye care
  • Diabetic supplies, surgical supplies and dressings
  • Special diet allowance
  • Assistive devices
  • Extended health benefits

Contact your caseworker for more information.


How to Appeal Reduced Benefits

If your benefits have been reduced or cancelled and you disagree with the decision, contact your caseworker or his or her supervisor so that a review can be conducted.


Ontario Works Rates

The basic financial assistance Ontario Works issues each month includes an amount for Basic Needs and Shelter (if required), or an amount for Board and Lodging depending on your individual circumstances.

The tables found below provide the maximum amount of monthly basic financial assistance you may be eligible to receive, based on:

  • Living arrangements (rent/own vs. board and lodge)
  • Number of dependents
  • Age of dependents
  • Marital or common law status
  • Dependent children who are living with their parents and have dependent children

In addition to these factors, the following factors may also affect the amount of assistance you receive or your eligibility for assistance:

  • Accommodation costs
  • Income sources
  • Financial status (dependent vs. independent) if living with your parent(s)
  • Assets (Note: Assets are anything of material value that an individual owns and can be converted into cash)

Ontario Works rate tables