Financial Assistance
99 Regina St. S.
Waterloo, Ontario
N2J 4G6

T. 519-883-2100
F. 519-883-2331
TTY. 519-575-4608

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Ontario Works Directives

The Province of Ontario is responsible for the legislation and policy that govern Ontario's social assistance programs: Ontario Works and the Ontario Disability Support Program. Employment and Income Support staff follow the Ontario Works directives when making decisions about eligibility and benefits. Policy directives explain:

  • How the programs work
  • The supports that are available
  • The roles and responsibilities of staff and clients

You can read the Ontario Works and Ontario Disability Support Program Directives by visiting this website: