Employment and Income support Ontario Works
99 Regina Street South
Waterloo, Ontario
N2J 4G6

T 519-883-2331
F. 519-883-2331
TTY. 519-575-4608

Online Application

You can apply for financial assistance 24 hours a day, 7 days a week using an online application. The application can be found on this webpage:

The online application will take approximately 40 minutes to complete.

Required Documents

To complete the online application, you will need specific information about you and the family members in your household.

To find out if you might be eligible for any programs, you will need:
  • The names for all family members
  • Dates of birth of all family members
  • Immigration status for all family members
  • Income for all family members
  • Assets for all family members
  • Your address
  • Your housing costs
  • Cost of expenses (such as child care and disability related work expenses)
To fill out the full online application, you will need information from other documents, for example:
  • Birth certificates
  • Immigration papers
  • Tax returns
  • Your social insurance number
  • The Ontario Health card numbers for all family members
You can see the full list of documents that you will need on this webpage:


All information provided during application is confidential as per the Municipal Freedom of Information Act. At any time, a choice may be made to discontinue the application process.