Social Planning, Policy and Program Administration General Inquiry
99 Regina St. S.
Waterloo, Ontario
N2J 4G6

Phone: 519-883-2117
TTY: 519-575-4608
Fax: 519-883-2234

Map this location
Email Social Planning, Policy and Program Administration
Social Services website

  Community Outreach Logo, green sunflower

The Community Outreach Program provides services to families with children living with low income in 32 neighbourhoods and communities of interest throughout Waterloo Region (for information on a site near you, visit the Community Outreach Program Map). It's a partnership between the Region of Waterloo and 14 community-based organizations.

Family Outreach Workers, employed through the program, work to assist families and children to access the services they need in their own communities such as:


  • Employment/Education - information and fundings resources
  • Recreation - activities, fees, subsidies
  • Food - when you run short
  • Clothing - for your family
  • Shelter - resources and information
  • Child Care and Children's Needs - information and equipment
  • Counselling - for family or individuals
  • Transportation - resources and information

Three ways to contact us:

1. In the neighbourhood

You may already know the neighbourhood or Community centre near you. Just call or visit and ask about the Community Outreach Program.


2. Community Agency

If you are currently working with a local agency, ask them for more information about the Community Outreach Program.


3. By telephone

To find out how to connect with a Family Outreach Worker nearest you, call

519-575-4400 (24/7)

TTY: 519-575-4608




Check out the Community Outreach Program Brochure for more information on locations near you or visit the Community Outreach Program Map.

The Community Outreach Program Brochure is available in nine languages:

The Community Outreach Program works in partnership with these 14 community-based agencies to deliver this service.


Carizon Logo


 Cambridge Family Early Years Centre

Cambridge Family Early Years Logo


Cambridge Self-Help Food  Bank Logo

 Family Counselling Cambridge and North Dumfries Logo

 Greenway Chaplin Logo


House of Friendship Logo


KW Counselling Logo


KW Multi-Cultural Centre Logo




Langs Farm Village Logo


 Our Place Family Early Years Centre

Our Place Family Early Years Centre Logo


Preston Heights Community Group Logo

  Wilmot Family Resource Centre Logo