Social Planning, Policy and Program Administration General Inquiry
99 Regina St. S.
Waterloo, Ontario
N2J 4G6

Phone: 519-883-2117
TTY: 519-575-4608
Fax: 519-883-2234

Map this location
Email Social Planning, Policy and Program Administration
Social Services website

YWCA Transition Shelter

Serves men, women and trans individuals 16 and older who are transitioning to full service shelters/supports for housing
153 Frederick St.
Kitchener, ON N2H 2M2

Phone: (519) 744-0120
Fax: (519) 576-0129

Email YWCA Emergency Shelter Services
YWCA Emergency Shelter Services Website

Emergency Shelters

Emergency shelters provide a safe, temporary place where people can stay while they work to find housing.


The Role of Emergency Shelters in Waterloo Region

Emergency shelters are taking on a greater role in ending and preventing homelessness in Waterloo Region. A framework put in place in 2017 will see Region-funded shelters operate as a coordinated system that helps prevent shelter stays and helps those in shelter find housing as quickly as possible. For more information, see:

Emergency Shelter Framework

Emergency Shelter Framework Summary

A Pocket Card of Shelters, Services and Outreach in Waterloo Region

Get a list of locations and contact information for shelters, drop-in services, and street outreach on a card that fits in your pocket so it is with you when you need it.

Print the 2017 Pocket Card. (updated October 2017) (Accessible Pocket Card)

Information on Emergency Shelters in Waterloo Region

Take a virtual tour of emergency shelters in the region. This Emergency Shelter Catalogue includes contact information, who each shelter serves, and the amenities on site and in the neighbourhood.


Argus Residence for Young People: Young Men
Argus Residence for Young People: Young Women
Cambridge Shelter



House of Friendship Charles Street Men's Shelter 
Lutherwood Safe Haven Emergency Shelter
OneROOF Youth Services Shelter
YWCA - Emergency Shelter Services

Reports to Regional Council related to the Emergency Shelter System redesign